Table of Contents

1. Scope

2. Conclusion of Contract

3. Right of Withdrawal

4. Prices and Payment Terms

5. Delivery and Shipping Terms

6. Retention of Title

7. Liability for Defects (Warranty)

8. Redemption of Promotional Vouchers

9. Data Protection

10. Applicable Law and Jurisdiction

11. Alternative Dispute Resolution

---

1) Scope

1.1 These General Terms and Conditions (hereinafter "GTC") of OneGo GmbH (hereinafter "Seller") apply to all contracts for the supply of goods concluded by a consumer or entrepreneur (hereinafter "Customer") with the Seller regarding the goods presented by the Seller in its online shop. The inclusion of the Customer's own terms is hereby excluded, unless otherwise agreed.

1.2 These GTC also apply accordingly to contracts for the supply of goods with digital elements, unless otherwise provided for. In this context, in addition to the delivery of the goods, the Seller is obliged to provide digital content or digital services (hereinafter "digital products") that are included in or associated with the goods in such a way that the goods cannot perform their functions without them.

1.3 For the purposes of these GTC, a consumer is any natural person who enters into a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity.

1.4 For the purposes of these GTC, an entrepreneur is a natural or legal person or a legally recognized partnership that, when entering into a legal transaction, is acting in the course of its commercial or self-employed professional activity.

2) Conclusion of Contract

2.1 The product descriptions contained in the Seller's online shop do not constitute binding offers by the Seller, but serve as an invitation to the Customer to make a binding offer.

2.2 The Customer can make the offer using the online order form integrated into the Seller's online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer makes a legally binding contract offer regarding the goods contained in the shopping cart by clicking the button that completes the ordering process. By placing an order via this website, the Customer agrees to our GTC.

2.3 The Seller may accept the Customer's offer within five days by sending the Customer a written order confirmation or an order confirmation in text form (fax or email), by delivering the ordered goods to the Customer, or by requesting payment from the Customer after the Customer has placed their order. The contract is concluded at the time when one of the above alternatives first occurs.

2.4 If a payment method via PayPal is selected, payment processing will take place in accordance with PayPal's Terms of Use. When using "Shopify Payments", payment processing will take place via the payment service provider Stripe. The offer is accepted at the moment the Customer completes the ordering process.

2.5 The contract text is saved by the Seller after the conclusion of the contract and sent to the Customer in text form after the Customer has submitted their order. No further access to the contract text is provided, unless the Customer has set up a user account in the Seller's online shop.

2.6 Various languages displayed in the online shop are available for the conclusion of the contract.

3) Right of Withdrawal

3.1 Consumers generally have a right of withdrawal. The exact conditions and deadlines for the right of withdrawal are set out in the Seller's withdrawal policy.

4) Prices and Payment Terms

4.1 The stated prices are total prices. Any additional delivery and shipping costs will be stated separately in the respective product description.

4.1.1 Depending on the order value, a customs fee may be charged by the Federal Office for Customs and Border Security. Further information can be found on the relevant website. No customs fees apply to our Swiss Made products, as they are produced domestically and delivered directly to you.

4.2 Additional costs may apply for deliveries to countries outside Switzerland, which are to be borne by the Customer, such as customs duties or fees for money transfers.

4.3 The payment options are stated in the Seller's online shop. 

4.4 If the Customer selects a payment method via PayPal or Shopify Payments, payment processing will take place via the respective payment service providers. In the event of a negative verification result, the Seller reserves the right to refuse the selected payment method.

5) Delivery and Shipping Terms

5.1 Delivery will take place to the address provided by the Customer. The delivery address is decisive for the processing of the transaction.

5.2 If delivery fails for reasons attributable to the Customer, the Customer shall bear the resulting costs. In the event of withdrawal, the provisions in the withdrawal policy apply.

5.3 The risk of accidental loss or accidental deterioration of the goods passes to entrepreneurs upon delivery to the carrier, and to consumers upon delivery of the goods to the Customer.

5.4 The Seller reserves the right to withdraw from the contract in the event that the goods are unavailable. In this case, the Customer will be informed immediately and any consideration already provided will be refunded.

6) Retention of Title

Until full payment of the purchase price has been received, the goods remain the property of the Seller.

7) Liability for Defects (Warranty)

7.1 Statutory provisions on liability for defects apply. Different provisions may apply to entrepreneurs and consumers, as described in the specific sections of these GTC.

7.2 For entrepreneurs, the Seller may choose the type of supplementary performance, and the limitation period for defects is one year from the delivery of the goods.

7.3 These limitations do not apply to claims for damages, fraudulently concealed defects, or goods that were used in a structure and caused its defectiveness.

7.4 Consumers should report obvious transport damage directly upon delivery and inform the Seller.

8) Redemption of Promotional Vouchers

8.1 Promotional vouchers can only be redeemed in the Seller's online shop and within the stated period.

8.2 Promotional vouchers cannot be redeemed for cash and are not transferable to other persons.

9) Data Protection

The protection of the Customer's personal data is carried out in accordance with statutory provisions. Further information can be found in the Seller's privacy policy.

10) Applicable Law and Jurisdiction

10.1 The law of the Swiss Confederation applies, excluding the UN Convention on Contracts for the International Sale of Goods. 

10.2 The place of jurisdiction for all disputes arising from this contractual relationship is the Seller's registered office, provided that the Customer is a merchant. If the Customer is a private individual (consumer), the statutory place of jurisdiction applies.

10.3 The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.