We always endeavor to deliver your order within 3 to 14 days. The exact delivery time depends on availability in our Swiss warehouse or our foreign partner warehouses. Please note that in exceptional cases (e.g., customs clearance, delays with the shipping service provider), longer delivery times may occur.

Directly from the manufacturer's warehouse (possibly from abroad): Some products are shipped directly from our manufacturers' warehouses.

Swiss warehouse: Items from the "Swiss Made" category or others that we have in stock in Switzerland are shipped directly from Switzerland.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. This allows you to track the status of your delivery online at any time. Please also check your spam folder if you do not find an email in your inbox.

Yes, after receiving your order, we generally need 1–2 business days to process your order and prepare it for shipping. Once the package has been dispatched, you will receive a shipping confirmation with a tracking link, as mentioned above.

We want you to be happy with your purchase. If you are not satisfied, please contact us. We always strive to find a solution together.